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This was so very upsetting in its unfairness to me that I have to relate it
to you all. I got off the phone with the coowner or maybe it was the wife
of the owner of Pampered Paws Jewelry, a company that sells really
beautiful dog jewelry at dog shows, and she just blasted and insulted me
and here's how the story goes. Several months ago at a show I bought a dog head
ring from them and the husband sized my finger and told me what size to get. I
told him it was larger than my normal size but he said because it was such
a heavy ring I needed a larger size. They finally mailed it to me after
repeated phone calls from me because it took a very long time for them to send
it. Ok, no big deal. It was lovely, but its a very heavy ring and it was much
too big. It spun when I wore it but I loved it so I wore it often. I saw
them again at a recent show and purchased a dog head ring but when I tried this
one on it was very rough inside around the sapphire eyes. They said they
would smooth it out and mail it back. We got to talking and I said about the
other one being so large and the husband apologized and said if I mailed it back
to him he would resize it and just include it with the new one they were going
to polish inside and mail to me.
When I got my 2 rings to my surprise there was a $30 charge
included- $15 for resizing and $15 for shipping the first ring back. I
called and the husband, Dave, said it was his error and he would refund my
credit card because he was going to send the ring anyway and it was his error in
sizing. Ok, weeks go by and they don't refund my money. I called and
left a very nice message on their machine about how I was sure they were very
busy with show season and must have just overlooked the credit to my card.
I get an irate call from a nasty woman (I assume its his wife) that Dave should
never have promised me a credit and what's wrong with me that I can't afford $30
and don't I know how bad business is right now? Do I think the world owes
me something and how disgusted she is with people who expect something for
nothing. I politely stopped her (I truly wanted this to end nicely since I love
their jewelry and planned on buying more in the future) and retold my encounter
with Dave, but she just kept yelling at me and then she said she would refund it
anyway but something additional about how come I couldn't afford it. I said I
understood business was difficult in this economy but that I was never told
there would be a charge to me and the second ring was being mailed anyway
because of a need for repair due to their initial problem. My other choice
would have been not to purchase the second ring needing repair. Anyway, in the
end she yelled some more and finally said she would refund my money and
hung up on me!
I don't think that's the point if I can afford it or not. Its not a
good way to do business or a good reputation to have. IMO in this poor economy
your reputation is more important than one $30 exchange. How unfortunate that
they lost my business for good and that of my good friends who also might have
purchased from them. If people can't stand behind their work and have a little
good will then people will buy somewhere else. Its the customers' dollar
to spend and each merchant must try hard to separate the buyer from his buck.
This is NOT the way.
By the way, I am not posting this til my money is refunded- just in case
anyone knows them and forwards this. And I apologize for the length of this post
but I had to get this off my chest because it was so hurtful to
me. |